Terms of Service

Welcome! This document outlines the Terms of Service for Olga Kurek, an ICF-accredited leadership and mental health coach based in Amsterdam, Netherlands. By using my coaching services, including individual coaching and corporate workshops, you agree to the following terms.

1. What Coaching Services Include

1.1 What is Coaching?

Coaching is a partnership between you ("the Client") and me ("the Coach"). It is a creative process that helps you unlock your personal and professional potential. Coaching allows you to:

• Build self-awareness.
• Set and reach meaningful goals.
• Develop practical action plans.
• Overcome challenges and move forward confidently.

Coaching is not therapy, consulting, legal, medical, or financial advice. Instead, it empowers you to take control of your life, grow, and sustain positive changes.

1.2 What are Corporate Workshops?

Corporate workshops are group training sessions tailored to support team growth, leadership development, and mental health awareness. These workshops:

• Help teams solve challenges and seize opportunities.
• Provide actionable strategies for individual and team success.
• Promote collaboration, leadership, and resilience.

While workshops are educational and interactive, they do not offer individualized coaching or consulting.

2. What You and I Commit to

2.1 Your Commitments as a Client

As a client, you agree to:

• Take responsibility for your learning and growth.
• Come to each session prepared and ready to engage.
• Complete any assignments or reflections between sessions.
• Be honest about your goals, thoughts, and feelings.
• Experiment with new ideas and approaches to create positive change.

2.2 My Commitments as a Coach

As your coach, I promise to:

• Follow the ethical standards of the International Coaching Federation (ICF).
• Provide a supportive and judgment-free space.
• Help you clarify goals, challenge limiting beliefs, and take action.
• Protect your confidentiality and maintain professional boundaries.
• Guide you toward long-term growth and meaningful change.

2.3 Shared Commitments

Both of us agree to:

• Show up on time and fully engage during sessions.
• Communicate honestly about progress and challenges.
• Evaluate your growth and celebrate your achievements.

3. Key Details About Coaching Services

• Type of Sessions: Online coaching via Zoom. On-site workshops are available for organizations upon request.
• Frequency: Weekly or bi-weekly sessions, each lasting 60 minutes.
• Duration: Most coaching programs, including progress reviews, last 3–6 months.
• Homework: Clients are encouraged to spend at least 60 minutes between sessions on self-reflection or assigned tasks.

Session timing and adjustments will always be agreed upon in advance.

4. Fees, Cancellations, and Refunds for Coaching Services

4.1 Session Fees

• For Individuals:
  • Mental health coaching: €90.00 (excluding 21% VAT) per session.
  • Leadership coaching: €110.00 (excluding 21% VAT) per session.
• For Organizations: €140.00 (excluding 21% VAT) per session.

Fees do not include email or phone support unless otherwise agreed.

4.2 Workshop Fees

Workshop fees are based on the scope and determined during client discussions.

4.3 Payment Terms

Payments are due in advance for all sessions or workshops.

4.4 Cancellation Policy

For Individual Coaching Sessions:

• 48+ hours’ notice: You can reschedule without a penalty.
• 24–48 hours’ notice: You may reschedule, but a €25.00 fee applies.
• Less than 24 hours’ notice: The full session fee applies, and rescheduling is not an option.
• No-shows: The full session fee applies and cannot be rescheduled.

For Corporate Workshops:

• 14+ days’ notice: Eligible for a 50% refund.
• Less than 14 days’ notice: The workshop fee is non-refundable.
• Rescheduling: Workshops can be rescheduled for a €100.00 fee if requested at least 14 days in advance.

Coach Cancellations:
If I need to cancel a session due to unforeseen circumstances, I will notify you as soon as possible. In such cases, we will reschedule at no extra cost.

4.5 Force Majeure

In cases of unforeseen events, such as illness or family emergencies:

• You may request a refund or reschedule the session.
• Documentation, such as a medical note, may be required.

4.6 Refund Policy

For Workshops: Refunds are unavailable for cancellations made within 14 days of the workshop date. Earlier cancellations qualify for a 50% refund.

For Individual Coaching: Refunds are not available for completed sessions. However, unused prepaid sessions can be refunded minus a 25% administrative fee.

5. Confidentiality and Intellectual Property

5.1 Confidentiality

Everything you share during sessions remains confidential. This includes protecting your privacy even after our professional relationship ends.

5.2 Intellectual Property

My intellectual property is the materials I provide, such as worksheets and templates. You may not copy, share, or distribute them without my permission.

6. Liability and Disclaimer

6.1 Disclaimer

• Coaching is not a replacement for therapy, counseling, or professional advice.
• Success depends on your participation and other external factors beyond my control.

6.2 Limitation of Liability

• My liability is limited to the fees paid for coaching services.
• I am not responsible for indirect or consequential damages.

7. Recordings and Information Sharing

7.1 Recording

• Sessions may be recorded for professional development purposes only with your consent.
• Anonymized recordings may be shared with mentors or supervisors for training purposes.

7.2 ICF Credentialing

To maintain my ICF credentials, I may need to share basic details about our coaching relationship with ICF staff (e.g., your name and the dates we worked together). However, session content will remain private.e shared.

8. Governing Law

The laws of the Netherlands govern these Terms of Service. Any disputes will be resolved in Dutch courts.

9. Contact Information

If you have questions or need assistance, feel free to contact me directly:

• Name: Olga Kurek
• Email: info@olgakurek.com
• Phone: +31 619 377995
• Address: Deurloostraat 56H, 1078JE Amsterdam, Netherlands

Last Updated: 09 January 2025